This motif is about a company?s prang up strategy for developing relationships with their clients and how those strategies are the key to the success of the business. This wallpaper will also discuss how they handle their guest?s complaints, how they provide in fashion modelation about new or alive(predicate) intersection points, how they place their orders, if they receive any other feedback for their nodes and how they track their orders. Wal-Mart?s Customer ServiceIntroductionAccording to David Glass, Wal-Mart?s key to success is that it thinks like the customer, formulate off a good value in product for the customer, wander the customer what he or she really wants to buy, exceeds the customer?s expectation and ensures that the customer enjoy themselves in the process. (Lisanti, 2004, ¶ 1)According to the devote and professorship Sam Walton the word CUSTOMER is a actually main(prenominal) word to Wal-Mart it is the gospel. Wal-Mart slogan is the ?Little Things? Ad d Up to Trust.? Wal-Mart lives by that slogan. (Lisanti, 2004, ¶ 3)Wal-Mart?s customer strategy is to have almost either aspect of their business centered on its customer from the greeter, the form of the install, the bar code, and the lighting of the investment company, from the very complex to the very smallest affix is done with the Wal-Mart customers in mind.
(Lisanti, 2004, ¶ 5)*Handling C*ustomer *C*omplaintsWal-Mart handles their customer?s complaints in a fast and friendly manner. I recently had a complaint in which I had purchased a defected item. I carried the item back to the store and was greeted with a smile. I explained my situation to t! he person that was standing at the entrance of the store who was checking for receipts, I was told to give him the package and go and get a exchange and bring it back to him. I found the reliever and... If you want to get a full essay, order it on our website:
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