A Review of the Communication and Leadership in Jusco Essay Example for Free

A Review of the communion and Leadership in Jusco EssayThe relationship is manipulate up when the company regular operation. With the company growing, it volition perk up much than and much employees. So communicating and lead is re solelyy meaning(a). The relationship is harmony so that the employees give more efficacious, discourse is widey reflected whether good or bad of the relationship between employees and employers. Leadership has a big role in here. We define leaders as the cleverness to influence a group toward the achievement of a vision or set of goals. Organizations pick come to the fore strong leadership and strong prudence for optimal usefulness.We need leaders today to ch entirelyenge the status quo, create visions of the future, and inspire organizational members to extremity to achieve the visions. (Stephen P. Robbins, 1998). Leadership is a screwment which manage staff to do the business, and make it clearly and more force playive. 2. 1 Background of Jusco With Diaoyu Dao event came out, the relationship between Japan and mainland China is flex worse and worse. China even occur boycott Japanese goods last year. Many of Chinese people became mob to destroy Japanese enterprise. Most of patriotic personages were held the demonstration in unalike city in China.They boycotted Japanese goods so that totally of Japanese companies were going rectify in China. Jusco is Japanese company Jusco is short for Japan joined Stores Company. The various of Jusco companies atomic number 18 subsidiaries of AEON CO. Ltd. There was a JUSCO in Shanghai before, but it was dropped down finally because of poor counsel. In Guangdong, Guangdong JUSCO Co. , Ltd employ the name JUSCO to run the rootage JUSCO at 1996. Now, there are 13 shops in Guangdong. It took the lead in the introduction of foreign advanced GMS (department store the supermarket) format mode, and in 2010 launched the SM (Food supermarket) formats.Guangdong JUSCO has a sound management system and in 2005 obtained the ISO9001 2000 quality management system certification national green market certification in 2007, was superstar of the first to obtain the certification of retail enterprises 2010, ISO14001 2004 environmental management system certification, the retail business is the first to pass the certification. Adhering to the everything for customers business philosophy, Guangdong JUSCO has been thought to provide customers with security, peacefulness of mind and trust of goods, services and a comfortable shopping environment for the mission, so that customers enjoy shopping.Guangdong JUSCO business goods include fashion c solidificationhing, household goods, sporting goods, nucleotide decorations, food, Japanese cuisine, fast food and other necessities. 2. 2 Research headingives 1. 2. 1 Definition of dialogue and leadership Communication is a slippery concept, and while we may casually use the word with some frequency, it is difficult to arrive at a precise definition that is agreeable to most of those who consider themselves colloquy scholars. Communication is so deeply rooted in human behaviors and the structures of society that it is difficult to think of social or behavioral events that are absent communication. Halavais, 2006). More and more countries open up their market in this modern world. Communication become very authoritative to Jusco, due to relationship between Japan and China is croak worse. Leadership has been described as a process of social influence in which wholeness person shtup enlist the aid and support of others in the accomplishment of a common t hire. (Chemers M. 1997). Leadership is easy to understand that organize a group of people to achieve a common goal. down the stairs this world-wide world, every organization is need cross-culture leadership.Cross-cultural psychology attempts to understand how individuals of different cultures interact with each other (Abbe, Gulick, adeny lic acid Herman, 2007). 1. 2. 2 To investigate the component for communications and leadership. Communications is a big line of work in Jusco. This is common problem in China. AEON has been set up 18 Jusco in Guangdong, naturally, managers, leaders and employees all are Chinese. Otherwise, they must do the job under the working mode of AEON management. So communication sometimes is a big problem. Direction of communication is deciding how to communicate to each other.We further subdivide the vertical dimension into downward and upward directions. (R. L. Simpson, 1999) sometimes, most of gross sales do non go away to dialogue to Juscos managers. And I know, Jusco managers also do non want to communicate to Japanese employers. It is even more badly when the DIAOYU DAO event happened. Japan and China are in stalemate. Leadership is mainly cross-culture leadership. 1. 2. 3 Further problem To find out further question opportunities for current problem. With the Japan and China bec ome more and more hostility. We go to find out how does Japanese organization do in China.So we endure research other Japanese company to have some more opportunities to compare Jusco. 1. 3 Research rationale I choose this topic because I was worked in Jusco as a red drink salesman last year, and I know this is Cross Culture Company, and its communication and leadership must be changed after the relation between China and Japan sign up worse. So I decide to use my MO knowledge to how it testament be changed. Or keep the old style to manage. 2. Literature review 3. 3 Introduction Communication and leadership have a big role in management forever. Communication is decided whether make the company stay in the harmony situation.This makes the organization more effective and measuring rod. Verbal communication is important to Jusco, but non-verbal communication is also important to it. Jusco is cross-culture organization Chinese managers need to speak to Japanese senior management . after DIAOYU DAO event, the relation between Japan and China is getting worse, Japanese and Chinese cannot have a nice conversation. So I want to find out the difference of two stages. Leadership is an ability to influence a group toward the achievement of a vision or set of goals. However, not all the leaders are managers.Organizations need strong leadership and strong management for optimal effectiveness. So Jusco is the same(p). Jusco is customer-focused service operation. They have a lot of leaders in Jusco. Different apartment has different leader. However, a good leader can make it more effective. It also make customer more comfortable when customers shopping in Jusco. 3. 4 Main issuecommunications Communication represents one of the most important tools that the leaders have at their presidency to perform their influencing of tasks. Its significance is such that some authors consider it as the blood that brings life to the organization. Paulo Nunes, 2011) In Jusco, communi cation is important thing, no matter employers or employees, they need to communicate to each other. repayable to power distance is stay in the high level. Power distance is the extent to which the less powerful members of organizations and institutions (like the family) accept and transmit that power is distributed unequally. (Gert Jan Hofstede, 1965) Japan is in the high level of Power distance index. So do Jusco, senior managers have some power to manage and ask employees to do the job. However, Jusco is customer-focused service operation.Sometimes, senior managers will ask others to serve customers not himself. They have their own duties. But they need to put customers at the first position. So this is the main problem in Jusco. And the communication is has the big usage for employers to avoid this situation happening. Communication has the general process. The key parts of this model are the vector, encoding, the message, the channel, decoding, the receiver, noise, and feedb ack. The sender starts a message by encoding a thought. The message is the real thing of the senders encoding. When we speak, the speech is message.Our writing is the message. The movements of our acting and the expressions on our award are the message when we gesture. One of the suitablekinds of communications is organizational communication. In organizational communication, there is one kind of mode for Jusco clod small-group profits. Formal organizational net working can be very complicated. There are three kinds in this mode, chain, wheel and all channel. The more effective criteria are the networks wheel and all channel. Jusco is wheel mode. For example, one manager is managing drink, wine and so on. 3. Main issueLeadership Leadership has main two kinds of theories. One is trait theories of leadership, and it is focus on personal qualities and characteristics. By 1990s, after research, studies and analyses, the best leader is unlike the normal people. They are special. But t he particular traits that characterized them varied a great deal from review to review. (S. A. Kirkpatrick, 1991) Significant relationships cost between leadership and such individual traits as intelligence, ad neverthelessment, extraversion, conscientiousness, openness to experience and general self-efficacy.While the trait theory of leadership has arisen again, its reemergence has not been accompanied by a corresponding increase in sophisticated conceptual frameworks. (Zaccaro, S. J. 2007). The other is behavioral theories. In response to the early criticisms of the trait approach, theorists began to research leadership as a set of behaviors, evaluating the behavior of successful leaders, determining behavior taxonomy, and identifying broad leadership styles. (Spillane, James P, 2004) The managerial grid model is also based on a behavioral theory. According to three styles authoritarian, democratic, and laissez-faire. Lewin, Kurt, 1939). Normally, some leaders may compare traits and behaviors to manage however, they are still failing to manage. As important as traits and behaviors are in identifying effective or ineffective leaders and they do not promises to success. 3. 6 Theories used in Jusco While the communication model used in Jusco, if managers can use this kind of skills, employees can be pleased to accept the order and finish the job in a short time. Formal small-group networks is the normal communications mode exist in Jusco. I ever was a wine sales in Jusco, my group all are sales of wine.The wheel relies on a central figure out to act as the conduct for the entire groups communication it simulates the communication network you would find on a team with a strong leader. 2. 5 Conclusion Above the literature review, we can understand the theories of communication and leadership. And figure out which kind of model can be used in Jusco. However, something I can know more in the Jusco senior management. So Ican not visualise the how the solve the pro blem just by this simplified concepts. 3. Research methodology. 4. 7 overall research design Step 1 Select Jusco as the object of study. Step 2 Use communication and leadership theories to clarify the usage of management system. Step 3 Find materials about communication and leadership in Jusco. Step 4 Organize the materials found before. Step 5 Combine the viewpoints that have same directions. Step 6 Add personal views in research paper. Step 7 Come out the final research paper. At first, you have to set up your research title. In this modern world, people move over attention to personal benefits from work, so how to make the communications effective and in a proper way can be a key subdivision to achieve success for companies.And leadership is making the company keep the direction keep on the right way. And make the company get more effective and achieve the goals as fast as possible. This is why I choose communication and leadership in Jusco, especially in the specific sta ge, after the DIAOYU DAO event. after deciding what title is, I begin to search information about communication and leadership which can support my research, and then finding opinions about the communication and leadership system in Jusco.With collection of all the materials that I need in this paper, the step four is to organize them and find out what the authors opinions about communication and leadership in Jusco, even in Japanese organization. When clarifying the points from some experts. Communication has some usage for making the whole company staff harmony, and let the managersto know more about employees. Let the whole company become the one big thing, and stay in the high effective. At the end, you read all the references, and link the knowledge and make it to the net.Figuring out why the communication and leadership in Jusco is so important and which kinds of mode are fit for Jusco. 3. 2 Ways to conduct literature search Key words Source Finding Cross-cultural competence in Army leaders From library books Abbe, A. , Gulick, L. M. V. , amp Herman, J. L. An integrative theory of leadership. Lawrence Erlbaum Associates From library books Chemers M. (1997) The process of communication From library books D. K. Berlo, Army Research Institute for the Behavioral and Social Sciences. From library books semiempirical foundation. (Study Report 2008-01). WIKIBOOKSCONTRIBUTORS. From library books Halavais, Joe Petrick, Ashley Anker(2006) Cultures and Organizations Software of the Mind From library books Hofstede, Geert, Gert Jan Hofstede and Michael Minkov. majuscule Motivation Secrets of Great Leaders. UCD library John Baldoni(2005) Journal of Social Psychology From library books 8. Lewin, Kurt Lippitt, Ronald White, Ralph (1939). Communications Google research Paulo Nunes, 2011 tumid and Horizontal Communication in Formal Organizations From library books R. L. Simpson, 1986 Employment Relations From library books Rose, 2001. Acadermy of Management Executive UCD library S. A. Kirkpatrick and E. A. Locke, Towards a theory of leadership coiffe From library books Spillane, James P. et al. , Richard Diamond, John (2004) Essentials of Organizational Behavior Text book Stephen P. Robbins and Timothy A. Judge(1998) Trait-based perspectives of leadership From library books Zaccaro, S. J. (2007). 3. 3 Research Approach Q1 Is it communication is important in Jusco between all the staff? A YES B NO Q2 In communication, which thing do you think is important? A trust B honest C honorQ3 Which thing will fall upontheresult of the communication? A skills of communication. B parties of communications. C place when having communication. Q4 Do Jusco do the research to know more about what the employees want? Write down your opinion. Q5 Do all the staff will have courage to communicate to the managers? Write down your opinion. Q6 If some problem happens between two apartments, how do you communicate under this question? Write down your opini on. Q7 How do you think the level of effective during working in the Jusco? A high. B normal. C low.Q8 How do you identify superior/subordinate relationship? A very clear, I will report to superior. B Superior sometimes will interpose my work. C Often several superiors give the order at the same time. D When I facing the problem, I do not know who I can ask. Q9 How do your manager to order your work? A manager will show me the detail. B manager will prove with me when I am in trouble. C manager normally do not discuss with us. D I often confused when I get the order from my manager. E other______________ Q10Do you often find nobody will be responsible for the job, how do Jusco take charge?Write down your opinion. Question no. 1 to question no. 3 are identify is communication important to the employers or sales in Jusco. I want to know is it some problem in communication in Jusco staff. It helps to clear my thoughts that whether communication is barriers in Jusco between the employe es. Due to superior/subordinate relationship is truly complicated. At the same time, according to the communication process, I want to find out which process is something wrong. Like question no. 1, it will give all the staff a shake. They maybe will suddenly realize we are lack of communication during the work.Question no. 2 is the same to question 1, just want to notice staff to think about the communication. The usage of question 3 is wanted to ask them whether communication will affect their work. What is the problem will come out if communication in a low level. Give something to them to think. And this serious of problems are more valuable after the DIAOYU DAO event come out. Due to Jusco is in embarrassing situation in China. Question no. 3 and question no. 4 are the same direction. After give 3 questions to wake you up and think about the communication in Jusco.Comparing their real situation in Jusco, and research the information about the communication is it works out. And does it effective or not. These two questions both need to write down your own opinion, your own thoughts. These are staff real thoughts. According to it, maybe the management in human behavior of Jusco can change the structure to make the whole Jusco has more effective. Question no. 5 and question no. 6 are transition question it is from communication questions to leadership questions. Questions no. 5 and question no. 6 are concern about communication and leadership.It is not only asking staff the situation of communication, but also checks the leadership in Jusco. We can see the superficial current situation of leadership in Jusco. After I get the superficial information about the leadership, we will collect the information about evaluation of the effective. With the question no. 7, we check the standard of their effective. By this collection, we get this information and find out whether leadership in Jusco is good to use. Question no. 8 is mainly to check the sales and employees how to daintiness with their superior. Hence, it also evaluates harmony of communication between superior and subordinate.If the relation is harmony, it has a lot of effect to affect the leadership exercise power. Question no. 9 has connection with question no. 9 question no. 8 is mainly collecting the information from employers and sales in Jusco. We can see the equity about the real working situation by opinions of employees and sales. According to their view, we have to do some evaluations to check the leadershipeffective or not. Question no. 10 is helps Jusco to improve their situation. Jusco is customers first company, if this situation coming up, all of employers and managers have to serve customers first.This is vision of Jusco. If they all pass the job to others, no one serve customers. Customer will go away with his dissatisfaction and blame Jusco has the bad service. What the worse, he will complain or tell every friend he knows so that the bad anatomy of Jusco has be en set up. 3. 4 Sampling For sampling, I need to contact with Jusco. Each observation measures one or more targets, sampling have too methods and everyone should to be used in the proper way. They all are unique. They are demanded to suitable different situation become the characteristics difference.Jusco as the biggest retail corporation in Asia, in Guangdong, it also the Top 3 of retail corporation. So Jusco is a big corporation, I think Simple hit-or-miss sampling is fit for Jusco. In general, I put one Jusco as the whole, Equal to the probability of each individual to be able to get through one by one declivity method to extract a sample of each extract this sampling method is simple haphazard sampling. Why I choose simple random sampling? Due to Jusco have 26 stores in Guangdong province. Their cope is too big, so I have pretended their probability is equal. Hence, I choose the random one store has regular scale to do this research.Even though, each Jusco has different sales , employees and managers. The mode of management in Jusco do not change, each Jusco is the same administrative mode, Advanced GMS comprehensive department store supermarket retail business model. Normally, one GMS mode of Jusco has five hundred to one thousand staff. They divided into different departments. Each department I will find the 20 people to do this research. When they done their research, I gathering all the information, and continue to analysis. When I destroyed that, I will finish my goals and finish my all objective. 3. Data access and collection To do this research and make the sampling, I have to go to Jusco probe in Guangdong province. However, you cannot go in the Jusco working area easily. It is lucky I was worked there before, I know the managers. With the top managers in supermarket agreement, I finally go into and do some survey. My main contact person is my friend who sells the red wine inside it. Contact people Wang Hong 3. 6 Methods of data analysis After I finish my survey, I will use my organization behavior management and cross culture management to analysis Jusco.How to communication and leadership will happen in it. The further I will analysis is what will affect them after the DIAOYU DAO events. 3. 7 Research limitation As a full time student in Singapore, we have little time to do the research. Due to the time is too short, I do not have comme il faut time to make the scope large, and make is simplified. At the same time, I still have another course my time will become shorter and shorter. Under this reason, maybe my point of view will short for one side. Maybe leadership will gather more information than communications.In China galore(postnominal) things are cannot show in the newspaper so the information collection is a big problem, and Chinese people do not say anything so clearly, especially in the relationship, during the research. The superior/subordinate relationship cannot record faithfully. Maybe subordinates are t oo afraid to answer the truth. And even more, English is not my first English, many words we need to figure out how to express my view of points. 4. Conclusion 5. 8 summary This essay is mainly to show that how communication and leadershipwill affect the work in the organization.Different organization has their ownmanagement mode and their own culture. These are affecting the staff how to act in the company. According to the first part of communication, communication is basis skills in the human behavior. Communication process will show us the flow during two people communicates. Make the communication more effective is lead to the whole working flow more effective. However, there are some barriers to effective communication. Like filtering, selective perception. Emotions, information overload and so on. The neighboring objective is leadership. Due to there is a big problem, about the relations.Due to in China, the employee will very afraid of the boss, so if the employers want to get the feedback is a very difficult thing. So the communication skill is necessary, but without the communication skill, what can the employer get the information from is also consider in this part. And whats effect will the relationship come up with. Managers must not be a leadership, everyone can do. However, Jusco in China, most of people are Chinese. Leadership mover that you are my boss, you are my superior, I need to receive you order to do the job. So leadership in this, there is a lot of value to have this research.The last part is how communication and leadership actually do in Jusco. How managers are good usage of these theories to manage Jusco working. 4. 2 Implications With the company growth up, and more and more employee will join with the company to help a company to give produce, and there will be one day the company become a global company then it will face the east and west different culture, and the relationship is not as simple as before, how can the employer d eal with it. They need to use the tool of communication, and even developing their leadership to make he reach their personal goal.China is depending on relations, this is a wonder country. Communication is a good weapon to flight during in this society. Leadership is one person who cans good use at communications and he has the ability to gather some people to achieve the goals. This is difference to order people to do the job. 4. 3 Further research opportunities Actually in China, relation is important thing. This is not only communication nor does leadership make it success. Every foreign company, need to do some research about relations. If you control this, you can dwell really well in China. Reference 1. Abbe, A. , Gulick, L. M. V. amp Herman, J. L. (2007). Cross-cultural competence in Army leaders. 2. Chemers M. (1997) An integrative theory of leadership. Lawrence Erlbaum Associates, Publishers 3. D. K. Berlo, The process of communication (NEW YORK Holt, Rinehart amp Winsto n, 1960), pp. 30-32. 4. Empirical foundation. (Study Report 2008-01). Arlington, VA U. S. Army Research Institute for the Behavioral and Social Sciences. 5. Halavais, Joe Petrick, Ashley Anker(2006) WIKIBOOKS CONTRIBUTORS. Free software Foundation, Inc. 6. Hofstede, Geert, Gert Jan Hofstede and Michael Minkov. Cultures and Organizations Software of the Mind, 3rd ed.New York McGraw-Hill. 2010. 7. John Baldoni(2005) Great Motivation Secrets of Great Leaders. McGraw- Hill. P1-24 8. Lewin, Kurt Lippitt, Ronald White, Ralph (1939). Patterns of aggressive behavior in experimentally created social climates. Journal of Social Psychology 271301. 9. Paulo Nunes, Communications, 2011,rehttp//www. knoow. net/en/sceconent/management/communication. htmretrieved 2013-1-20. 10. R. L. Simpson, Vertical and Horizontal Communication in Formal Organizations, Administrative Science Quarterly, September 1989, pp. 188-196. 11. Rose,2001. Employment Relations. UK Pearcon Edmcati Ltd. 2. S. A. Kirkpatrick a nd E. A. Locke, leadershipDo traits matter? Acadermy of Management Executive, May 1991, pp. 48-60 13. Spillane, James P. et al. , Richard Diamond, John (2004). Towards a theory of leadership practice. Journal of Curriculum Studies 36 (1) 334. 14. Stephen P. Robbins and Timothy A. Judge(1998) Essentials of Organizational Behavior. Eleventh edition. Pearson Educated Ltd. 15. Zaccaro, S. J. (2007). Trait-based perspectives of leadership. American Psychologist, 62, 6-16. Confirmation Certificate Congratulations You have successfully accurate the Library Plagiarism Quiz.Student Name Chen Zhiying Student Number .. 11211905. Date . 2012-10-18.. THIS IS TO CERTIFY THAT (signature)chen zhiying.. HAS COMPLETED THE PLAGIARISM QUIZ Remember that the checkout certificate is a statement by you that you understand plagiarism and know how to avoid it. If you think that you do not understand plagiarism and how to avoid it after working through this tutorial, you should confer with your module c oordinator, no matter what score you have obtained on the test.